Policies

Authenticity

All items listed are 100% authentic. Each piece is carefully sourced from trusted sellers and thoroughly inspected before being added to the site. If you have any reason to believe that an item is not authentic, we offer a full money-back authenticity guarantee.

Condition

All items are pre-owned and may show minor signs of wear consistent with age. Each listing includes detailed photos and descriptions to reflect the item’s true condition. Please review all images and details carefully before purchasing.

Returns

Due to the nature of vintage and second-hand items, all sales are final unless the item is proven inauthentic or significantly misrepresented in the listing. If there is an issue with your order, please reach out within 5 business days of receiving your item so we can help resolve it as quickly as possible.

Shipping

We ship worldwide from Toronto, Canada. Orders are typically processed within 2–4 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information. Please note that customs fees or import duties are the responsibility of the buyer.

Sustainability & Ethics

We’re committed to promoting conscious consumption and reducing waste through the resale of authentic designer fashion. By choosing pre-loved pieces, you’re helping extend the lifespan of high-quality garments and reduce demand for unethical, mass-produced alternatives.

Contact

Questions about sizing, authenticity, or your order? You can contact us anytime via email at alexandra@pointelle.ca